Should you wish to cancel or return your order, please find returns link in the ‘My Orders’ page, or alternatively on your order confirmation email. This will direct you to our returns portal to process your shipping label.
Castore is proud of its products. We believe in the quality of our goods and will not be happy until you are.
For online purchases: If you are not completely happy with your purchase please return it to us in its original and unworn condition, within 28 days of receipt and we will either send out replacement goods or refund you the original purchase price. Refunds exclude any delivery & shipping costs.
Items should be returned within 28 days from your delivery date. The garments must be unused and with all relevant tags still attached. Our Castore packaging is considered to be a part of the product and must be returned with the goods. This is also to ensure that the product(s) arrive back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
If you wish to request a return please please contact our email@example.com along with your name and order number and item to be returned and one of representatives will be more than happy to help.
Faulty goods means manufacturing issues. Items that are damaged as a result of normal wear and tear are not considered to be faulty.